Refund policy
Thank you for shopping with Sculpt Nation. We want you to have a clear and straightforward experience when purchasing products from our online store. This Return & Refund Policy explains how returns and refunds are handled for eligible purchases.
By placing an order through our online store, you acknowledge and agree to the terms outlined below.
1. Return Eligibility
If you are not satisfied with a qualifying Sculpt Nation product purchased directly through our online store, you may contact our customer service team to request a refund.
Refund requests should include:
- Your order number
- The name used when placing the order
- The email address associated with the order
- The product name
- A brief description of your request
Products purchased through unauthorized third-party sellers, marketplaces, or other retailers may not be eligible for a refund through our store.
2. Supplement Products
For eligible supplement purchases made directly through our online store, refund requests may be submitted in accordance with our customer satisfaction policy.
For orders containing a single bottle or unit, customers generally do not need to return the opened product in order to request a refund.
For orders containing multiple bottles or units, additional unopened products may need to be returned depending on the circumstances of the request.
Our customer service team will provide return instructions when a return is required.
3. Return Shipping
When a return is required, return shipping arrangements and costs may depend on the reason for the return and the specific order.
If the item received is incorrect or arrives damaged, please contact us before sending the item back so that we can review the order and provide appropriate instructions.
Customers should not send products to an address that has not been provided or confirmed by our customer service team.
4. Refund Amount
Approved refunds are generally issued based on the actual purchase price paid for the eligible product.
Original shipping or handling charges may not be refundable unless otherwise required by applicable law or specifically stated at the time of purchase.
Discounts, promotional credits, or other price adjustments may affect the final refund amount.
5. Refund Processing
Once a refund request has been reviewed and approved, the refund will normally be issued to the original payment method used for the purchase.
After the refund is processed by our team, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Please allow several business days for the refund to appear after processing.
6. Damaged, Incorrect, or Missing Items
If you receive an item that is damaged, incorrect, or missing from your order, please contact us as soon as reasonably possible.
To help us review the issue, we may request:
- Your order number
- A description of the issue
- Photographs of the product or package, when appropriate
- Other order information reasonably necessary to verify the claim
After reviewing the information, we may provide an appropriate resolution, which may include a replacement or refund where applicable.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before shipment.
If an order has already been processed or shipped, the customer may need to follow the applicable return procedure instead.
8. Products Purchased From Other Sellers
We can only process refunds for qualifying purchases made directly through our online store.
If you purchased a Sculpt Nation product from another retailer, marketplace, or third-party seller, please contact the seller from whom the purchase was originally made.
9. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes to our store operations, product offerings, or applicable requirements.
The most current version of this policy will be posted on this page with the updated date.
10. Contact Us
If you have questions about a return or refund, please contact our customer service team:
Email: vasstupajit556@gmail.com
Please include your order number in your message whenever possible so that we can assist you more efficiently.